call center

~ Call Centers: The Means of Production of The Big Other ~

I’m now reading a research book about call center workers:
“Persistent Mole: Youth, Class and Resistance in Call Centers”

The author, she is a Marxist —psychoanalysis and philosophy not very popular in political circles here— who terms this work as “destructive labor regime” although it’s ambiguous what is being destroyed.

From our point of view it’s easier to see: It’s the big Other that is at stake.

Production of the language of consumption — production of consumption in the form of language.


Customers call customer representatives and they are reassured that the entities that make up their world exist. Entities are spoken about and they continue to exist. Isn’t this the big Other?

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